Who We Are
Pelikan Online is a limited company. Our company registration number is 8500246. We are also VAT registered and our VAT number is 183 1538 07.
This website is owned and operated by Pelikan Online Ltd, Unit 12, Spring Rise, Falconer Rd, Haverhill, CB9 7XU. If you need to contact us, you can email [email protected] or call on 07891 625026.
Our Terms & Conditions are shown below. By agreeing to a sale with Pelikan Online Ltd you are accepting these terms & conditions and entering into a sales contract with us, therefore do take a moment to read through them prior to purchase.
Original Vintage Frames Restored
We take all reasonable care to detail and describe the items we sell accurately – it wouldn’t be within our best interests to mislead anyone. However we do sell vintage midcentury furniture, not brand new furniture, and consequently there can be some wear and tear, particularly on any visible woodwork, such as the legs. In fact we usually leave this wear well alone as we feel it only adds to the charm and narrative of the piece. We would always recommend that that a sofa or chair is viewed and tried before purchase so that you can ensure you’re 100% happy before committing to buy.
Fully Restored Compliant Pieces
Our ready restored and bespoke pieces have been completely refurbished. The work is completed by experienced upholsterers and it will be compliant to today’s ‘domestic use’ requirements as a minimum. All old upholstery is stripped out and we use modern foams, materials and finest quality upholstery fabrics that meet current fire retardancy regulations. All our fabrics are cigarette and match test compliant and most are also crib 5 compliant for commercial use too. Please don’t hesitate to ask if you require FR specifications for a particular sofa/fabric.
‘Sold As Seen’ Vintage Pieces
As well as our ready restored and bespoke pieces, we also sell a select few original vintage sofa and chairs, sold in good-to-excellent condition. These are set apart from our restored furniture and can be found in our Vintage Collection. These pieces are ‘sold as seen’. We take all reasonable care to describe the condition of these sofas and chairs accurately, understanding that they are used, unrestored pieces of furniture.
We complete light restoration of any sofa bed mechanisms ensuring they are in good working order and are clean, but they are vintage movable parts and due care should be taken when using them. These mechanisms may not be complaint to today’s production requirements.
We accept payment via PayPal / payment card, bank transfer or cash. If you wish to pay by debit or credit card but don’t have a PayPal account, you can still use all major credit cards via PayPal. We’ve chosen to do it this way to offer you the highest level of protection when making a purchase as Pay Pal deliver one of the most secure payment platforms in the world. We don’t keep or store any payment information, or indeed have visibility to your payment details ourselves.
If you let us know your preferred method when you order we can give you payment instructions.
You can reserve a piece for up to four weeks by paying a non-refundable 10% deposit. This enables you to secure a piece you love and spread the cost a little.
You may cancel this reservation within 48 hours of placement for a full refund of your deposit. However, thereafter the deposit is non-refundable and the full balance is required before the piece can be delivered or collected.
We can only reserve a piece for a maximum four weeks. Should the balance not be paid within this timeframe, the piece will be made available to others and marketed again through the website and other sales channels.
If you have reserved a piece with us and then opt to return it within our 14 day returns period (see further details below), you will be refunded minus the 10% deposit, subject to the piece being inspected and found to be in the same condition as it left us.
After buying or reserving a piece we can hold it for a maximum of four weeks after the date of purchase, unless otherwise agreed.
Our Inclusive Delivery Terms
Our prices include delivery to most parts of the UK mainland, subject to the terms set out below. Areas excluded from inclusive delivery are Scotland and some remote addresses but let us know where you are and we can assist with making delivery enquiries.
- Deliveries can usually be arranged between 6-8 weeks, often much sooner
- Our pieces are wrapped and well protected for transit
- Our trusted drivers are fully insured and experienced in fine furniture delivery
- We offer a weekday daytime delivery service only
- They take great care of our pieces and we’ve worked with them for many years
- They work alone so will need help unloading
- We ask for flexibility regarding dates and times as they have fixed routes and tight schedule
If you have purchased a Pelikan piece or are considering it, we will enquire with our drivers to see when they are next in your area and agree a delivery date. They will then liaise with you directly nearer that date to give an approximate time. Often their routes aren’t mapped out until the week before but we will do our best to give as much notice as possible.
All our pieces show the dimensions and we are always happy to double-check or take additional measurements. It is your responsibility to check that you can accommodate the item in your home and that it will fit through doorways, up stairs and through access points.
Because midcentury frames are so well constructed, they are often very heavy. Ensure that you have adequate assistance when it’s delivered to move the piece into position, without shunting it along. Sofas and chairs should never be lifted by the arms but from underneath.
We hope you will be happy with your purchase but we value our customers’ satisfaction and so will exchange or refund any item if it is returned within 14 days of delivery, subject to the piece being inspected. We would ask you to contact us in the first instance if you are planning to return an item so we can advise on the best way to get the piece back to us.
Any goods being returned must be received back by us in the same condition as they were sent out and include the original packing materials is possible. We regret that shipping costs are non-refundable and the customer is responsible for the cost of return shipping and insurance.
If you have reserved a piece with us and then opt to return it within our 14 day returns period, you will be refunded minus the 10% deposit.
We would highly recommend that you take a look the piece before committing to buy.
If an item we deliver to you is damaged in transit or is faulty we will offer a full refund as long as you notify us within 48 hours and retain any original packaging materials for claim purposes. After that time we are afraid we cannot uphold any claim. With this in mind, we would advise you to thoroughly check over your sofa or chair immediately after delivery.
Bespoke Pieces – Non Returnable
If you have commissioned the restoration of a sofa or chair then it falls outside of our normal returns policy, unless damaged or faulty, as it is a personalised piece created to your specification and in your choice of fabric. However, you may cancel your order within 48 hours of placement for a full refund of your 30% deposit.
Caring for your Midcentury Original
Our vintage frames are carefully vetted by us to ensure they are structurally sound, sturdy and with no obvious faults. They are further checked by our upholsterers when they have been stripped of their old upholstery materials. Whilst we do our best to ensure that our pieces are restored for modern life they do need to be treated carefully and cherished for the pieces of midcentury design that they are, we do not offer a warranty on our pieces.
Many midcentury sofas and chairs have legs that screw into the main frame. Over time with use, these can loosen slightly. If your piece has ‘screw in’ legs, we would recommend checking them occasionally to ensure they are tightly turned and that there is no movement.
We value your privacy and will not pass on any of your personal information to a third party.
From time to time we would like to send you updates about new pieces you might be interested in. If you would prefer not to receive these updates just let us know.
It’s good to share, (as we keep telling our kids…) but the one thing we will never share are your private details. We don’t keep or store any payment information, or indeed have visibility to your payment details ourselves.
We will keep hold of your email address if you’ve signed up to our newsletter. From time to time we would like to send you updates about Pelikan but again we won’t share this with anyone else and we will always offer you the chance to opt out of receiving emails from us.
We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act (1998). We do not sell, rent or trade your personal information to third parties for marketing purposes.
Safeguarding your financial and personal information is one of PayPal’s most important priorities. That’s why they automatically encrypt all sensitive information sent between your computer and their systems, ensuring your information is kept private.
If you want to know the techy stuff, they verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). They store your personal information and ensure it’s heavily guarded both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, they do not directly connect their firewall-protected servers to the internet.
These terms don’t affect your statutory rights.